Banking & Finance
Where the month end is done by people, and the audit trail is a folder of screenshots.
Where it breaks
The parts that never made it into the process document.
None of this is a technology problem, which is why buying technology has not fixed it.
- 01
Two systems that were never designed to agree are reconciled by hand, and the person who knows how to do it is one person.
- 02
Client onboarding stalls because a document arrived in an inbox rather than in the file, and nobody can say which of the forty in progress are stuck.
- 03
Every exception is handled as a favour. The process document describes the other ninety per cent.
- 04
An auditor asks who approved something and the honest answer is that it was discussed in a meeting.
What we would build
Narrow, boring, and in your environment.
Scoped against a boundary agreed in writing before anything is built, and built in increments you can evaluate one at a time.
- An agent that reconciles the routine agreement and puts only the disagreements in front of a person, with the reason it could not settle them.
- Onboarding that tracks what is missing rather than what has arrived, and asks for it.
- A record of every decision an agent proposed, who approved it, and what happened next.
Not negotiable
What the agent is not allowed to do here.
Every piece of this work has a line the automation does not cross, and it is cheaper to agree it now than to discover it in an incident. These are ours in banking & finance.
- Nothing moves money without a named person approving that specific movement.
- Every action is attributable to a named person or a named agent, and the log is yours to export.
- No customer data leaves the environment you control in order to be processed.
The six that apply to every engagement, whatever it is, are on the home page, and what an engagement costs is on pricing.
Next
Tell us which of these is your week.
Three weeks of mapping tells you whether any of it is worth automating, and you keep the map whether or not you build with us. If it is not worth doing, we will say so.
Tell us where it breaks